If you make a purchase, and it doesn't automatically appear in-game, please exit the game and reopen it. Sometimes purchases can be helped along by restarting the game.

If you have still not received your purchase, please submit a support ticket with your full receipt/s (simply copy and paste the text or attach a screenshot - see below image for example) for the missing purchase/s. - Open New Support Ticket

When submitting a new support ticket, please include the following information:
  • Estimated Date, Time & Local Timezone, this will help us to identify your purchase from our records.
  • your Castle Creeps Battle Player ID